If you are visiting this page, you may have recently received a bill or explanation of benefits from Palms Pathology. We understand this can be confusing, especially if you did not have direct contact with our laboratory. This page explains who we are, why you may have received a bill, and how to get help.
Receiving a pathology bill does not mean there is something wrong with your results.Who We Are
Palms Pathology is a medical laboratory that provides pathology services for physicians and clinics. When a biopsy or tissue sample is taken during a medical procedure, it is sent to a pathology laboratory for examination by a physician (pathologist).
Why You May Receive a Bill From Our Laboratory
Your doctor selected Palms Pathology to review your specimen and provide a diagnostic report that helps guide your care.
You may receive a bill from our pathology laboratory even if you never visited us in person. This happens because your doctor or medical facility sent a specimen (such as tissue, urine, or biopsy sample) to our lab for diagnostic testing. Our pathologists analyze these specimens and send the results directly to your doctor, who uses them to guide your care.
If your insurance company denies the claim for any reason—such as missing documentation, incorrect information, or benefit exclusions—the balance is automatically billed to you as required by insurance regulations.
Receiving a bill does not mean you were charged in error. It usually means your insurance company needs additional information or clarification.
Before paying your bill, we recommend:
- Contact your doctor’s office to confirm which tests were ordered and sent to our lab.
- Check with your insurance provider to understand why the claim was denied or if it can be resubmitted with updated information.
- If you still have questions, please reach out to our billing department using the contact information on your invoice or through our Contact Us form.
Why did I receive a bill from Palms Pathology?
Palms Pathology provides pathology services (examining and reporting on biopsy samples) that are separate from the procedure performed by your physician. This means the pathology lab bill may arrive separately from your procedure bill.
I already paid for my procedure — why am I still getting bills from Palms Pathology?
Insurance processes for lab charges are separate from procedural charges. Even if your procedure is paid by your doctor or insurance, the insurer may take longer to process the pathology claim. If the insurer lists a patient responsibility (such as a copay or deductible), Palms Pathology may send statements until that is resolved.
I’m confused about paying my bill online—where do I find my Account Number and Form ID, and how do I use them?
We understand this can be confusing. Please refer to the sample bill image above, which highlights both items clearly.
- Your Account Number is located in the top-right section of your bill under “Account No.” (circled in red in the image).
- Your Form ID is located in the Online Pay section next to PayWoot.com (also circled in red in the image).
To pay online:
- Visit PayWoot.com or scan the QR code on your bill
- Enter your Form ID when prompted
- Follow the on-screen instructions to complete your payment securely
The image shown is a sample bill for reference only. Your actual bill will not include handwriting, but the location of the Account Number and Form ID will be the same.
Why did I get duplicate bills or bills after payment?
Occasionally, payments may not transfer between the billing systems before new statements are generated. Palms Pathology will apply payments once verified and update statements accordingly. If a duplicate payment was made, a refund should be issued to your original payment method once confirmed.
I don’t recognize the bill — what should I do?
- Check your medical records to confirm whether any procedures were performed that would require pathology services.
- Contact your insurance company to see if they have processed a pathology claim linked to that procedure.
- If you believe the bill is incorrect or fraudulent, contact Palms Pathology’s billing department with your insurance Explanation of Benefits (EOB) or proof of no related procedure.
I’ve tried to contact Palms Pathology but can’t reach anyone — what now?
Some patients had difficulty reaching support via phone or website contact forms. If you cannot get through by phone:
- Try emailing the billing office (email address should be on your bill).
- Send a follow-up message including your contact info and account details.
- Confirm you have the correct contact method from your bill or insurer.
My insurance requested additional documentation — did you send it?
If your insurer requests more information to process a claim, Palms Pathology will work with the insurer to submit the necessary documentation. Sometimes this can take several weeks. Your insurer can provide an updated Explanation of Benefits (EOB) when the reconsideration is complete.
Why does the bill not have clear contact information?
Due to recent billing system updates, previous statements may have lacked complete contact details. This issue has been addressed, and correct contact information should appear on newer statements. If it does not, please look for email or phone contacts printed on your most recent bill.
Can I pay my bill over the phone?
Yes — once you reach a billing representative, you should be able to arrange credit card payment by phone. If phone contact is difficult, requesting direct email communication with billing staff can help you arrange payment and clarify obligations.
What if my insurance denies the claim because it was filed late?
If your insurer denies a claim for late filing, Palms Pathology may resubmit for manual review. This can take additional processing time. Keep records of your insurer’s communication and follow up with both the insurer and the pathology billing department for confirmation.
How should I respond if I think a bill is fraudulent?
- Do not ignore the bill — investigate promptly.
- Contact your insurance company to verify any affiliated claims.
- Request an itemized statement from Palms Pathology showing the services billed.
- If you still believe it is fraudulent, file a dispute with both your insurer and the billing office as documented with supporting evidence.
Our Commitment to Patients
While Palms Pathology primarily works with physicians and clinics, we recognize the importance of clear and respectful communication with patients. We understand medical billing can be confusing, and we’re committed to helping you resolve any issues quickly and transparently.
Thank you for your understanding.